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The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010 The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010 The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
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The two pie charts compare the
results
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 of a questionnaire survey that asked people who visited the Parkway Hotel in 2005 and 2010. The
results
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 are described as five categories of customer service. A hundred guests were asked to fill out the questionnaire, the first result in the
period
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 of 2005 was satisfactory, which was the most chosen by visitors around 45% out of 100 respondents. Afterwards, over 20% resulted in poor customer service.
On the other hand
Linking Words
, excellent
results
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 hit 5% out of 100. In comparison to 2010, the excellent result grew to 28% and the poor result decreased to 12% followed by the downturn of very poor customer service which in the former
period
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 hit 15% to 4%. The going-up trends
also
Linking Words
 stand for good
results
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, from 14% in 2005 to 39% in 2010. In overview, over good
results
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 increased by the
period
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 and the bad
results
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 fell from the former
period
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.

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Vocabulary: Replace the words results, period with synonyms.
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Vocabulary: Rephrase the word "undefined" in your introduction.
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