IELTS Writing Correction Service
Writing Samples
Band 5

You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter: Explain what problems you faced during your flight. Describe how these issues affected your travel experience. Say what you would like the airline to do as compensation.

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Respected Sir Or Madam, I hope you are doing well. I have been a loyal customer of your
airlines
Fix the agreement mistake
airline
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 since 2014.
Last
Linking Words
 Saturday, I travelled from Chennai to Punjab in
economy
Add an article
the economy
an economy
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 section from your
airlines
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airline
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. During the
journey
Add a comma
journey,
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 I faced a lot of disturbances and inconveniences . Especially, the seat
cusion
Correct your spelling
cushion
 is so hard and I developed back pain during the travel.
Additionally
Linking Words
, the cost of beverages
are
Correct subject-verb agreement
is
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 high and the foods served are spoiled. Actually, I was going to attend an exam for my
post graduation
Add a hyphen
post-graduation
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 studies.
Due to
Linking Words
this
Linking Words
 bitter
experiences
Fix the agreement mistake
experience
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, I had difficulty
in
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apply
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concentrating
the
Change preposition
on the
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 exam. The back pain was so severe I could not sit for three hours in the exam. I kindly request to replace the seat
cusions
Correct your spelling
cushions
 as soon as possible
otherwise
Linking Words
 it might affect your profits and lead to customer dissatisfaction.
Moreover
Linking Words
, I would expect a refund for serving spoiled food. I look forward to your prompt response and request a refund Yours faithfully, Sandy

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coherence and cohesion
Ensure proper spacing and punctuation to enhance readability. For example, 'During the journey I faced a lot of disturbances and inconveniences.' could be separated for clarity. Consider revising awkward phrasing such as 'the seat cusion is so hard.'
task achievement
Clarify your request for compensation to ensure it’s specific and reasonable. Instead of 'replace the seat cusions,' you might say, 'consider improving the seating comfort.'
task achievement
You effectively explained the issues faced during your flight and related them to their impact on your exam.
task achievement
Your letter maintains a polite tone throughout, which is very appropriate for a complaint letter.
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