You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.

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Dear Sir or Madam, I am one of your recent customers and I stayed in room number 15 on 23rd July. I am writing

this

Linking Words

letter to draw your attention to the issue that I faced during my stay. Unfortunately, on that

date

Add a comma

date,

show examples

the central heating system of the hotel was not

wroking

Correct your spelling

working

properly and my room was

exremely

Correct your spelling

extremely

cold the whole night. When I called to receptionist to inform him about the situation, he said

this

Linking Words

problem

will

Wrong verb form

would

show examples

be solved in an hour.

However

Linking Words

, nothing

chenged

Correct your spelling

changed

till the morning.

In addition

Linking Words

, a few hours later, I called again to ask for extra blankets but no one answered the phone. I am really disappointed with the service that I received in exchange for

great

Add an article

a great

the great

show examples

amount of money that I paid;

therefore

Linking Words

, I request you to refund a portion of

money

Add an article

the money

show examples

or provide me with a discounted voucher for

the

Correct article usage

apply

show examples

future use.

Moreover

Linking Words

, I recommend you

Fix the infinitive

apply

show examples

recruit more

resposible

Correct your spelling

responsible

and professional staff who can contribute your guests to have a comfortable experience in your hotel. I look forward to hearing from you soon. Yours faithfully Danny Johnson

tabans1992Sat Feb 15 2025

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coherence and cohesion

Make sure to proofread your letter for spelling errors, such as 'wroking' (working) and 'extremely' instead of 'exremely'. Attention to detail can enhance the clarity of your message.

task achievement

Consider providing more details about how you felt during your stay to enhance the emotional impact of your letter.

task achievement

You maintained a polite and formal tone throughout the letter, which is appropriate for this kind of communication.

coherence and cohesion

Your letter is logically structured, with a clear introduction, body paragraphs describing the issue, and a conclusion outlining your request.

5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
10
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

187 words

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Topic Vocabulary:

malfunctioning
inconvenience
rectify
compensate
dismissive
unresponsive
escalate
assure
inadequate
suffered
resolve
address the issue
accommodation
gestures of goodwill

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