You recently purchased a kitchen appliance, but it was delivered late and damaged. Write a letter to the store manager to complain about the issue. In your letter: - describe what item and problems - explain how the late and damaged delivery affected you, - state what you would like the store to do to resolve the problem.

Dear Sir or Madam, I would like to explain my dissatisfaction with your service and with the quality of the item that I bought ten days ago from your shop. First of all, I would like to express the issues one by one. The first is that I bought it five days ago on 5th May,

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, your staff delivered it yesterday. It is highly late, since when I asked you pertaining to delivering, you said that you would deliver it the next day.

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, the item was damaged and you brought me another colour. I bought a cooker, model M6S5 in white colour, which cost 10000$,

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, your staff brought me another model M6G5 in black colour.

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it was different from my choices, I allowed your staff to put it in my kitchen. To recover the problem I would appreciate it if you could either replace the item with the original model or return 100% of the payment I hope that my letter will not offend you, but I have no chance

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of writing to you. I look forward to from hearing you as soon as possible. You can write me a letter or call me. Number: 99 909 99 99 Yours faithfully, Susana Gener