ou recently purchased an item online, but you received the wrong product. Write a letter to the online store. In your letter: Describe what item you ordered Explain what item you received instead Say what you would like the company to do

Dear
Correct your spelling
customer
cutomer service
Correct your spelling
Customer Service
manager
Capitalize word
Manager
show examples
, I am writing regarding the wrong product I received through your online website, which I ordered on May 1,2025. Actually, I purchased a red cotton dress from your online catalogue and the order
got
Verb problem
was
show examples
delivered on
may
Capitalize the word
May
show examples
3rd , as promised. Upon opening the package, I discovered that
i
Change the capitalization
I
show examples
got
white
Correct article usage
a white
show examples
dress
instead
Linking Words
of the one that
i
Change the capitalization
I
show examples
paid for. I was completely disappointed because I wanted to gift
this
Linking Words
dress to my elder sister on her 24th birthday on
may
Capitalize the word
May
show examples
15 ,as red is her
most
Correct quantifier usage
apply
show examples
favourite colour. I would kindly request that you arrange
Change preposition
for a
show examples
a
Correct article usage
the
show examples
correct item to be shipped as soon as possible.
Also
Linking Words
, please
advice
Replace the word
advise
show examples
on how to return the incorrect item at your earliest
covenience
Correct your spelling
convenience
. I look forward to your prompt response and a quick resolution
ro
Correct your spelling
to
this
Linking Words
issue. Yours faithfully, Gurpreet
kaur
Change the capitalization
Kaur
show examples

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

grammar
Ensure that you consistently use proper capitalization (e.g., 'May' instead of 'may').
structure
It can be helpful to more clearly structure each paragraph to focus on a specific aspect of your message; for example, the request could be emphasized more in its own paragraph.
tone
The letter is polite and conveys your request clearly.
content
You provided personal context about the gift, which adds emotional appeal.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

What to do next:
Look at other essays: