You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing to express my dissatisfaction with the

service

Use synonyms

I have received regarding my recent order (reference number 35456), placed on October 1st. The item I purchased—an armchair—was supposed to arrive within two working days, yet three weeks have passed and I have not received it. I emailed your customer

service

Use synonyms

team

last

Linking Words

week to inquire about the delay but have not received any response.

Additionally

Linking Words

, I called your customer helpline and waited over ten minutes before being connected. The staff member I spoke to informed me that the item was “on its way,” but was unable to provide any tracking details or confirm a delivery date.

This

Linking Words

level of

service

Use synonyms

is far below the standards advertised on your website. Given the circumstances, I am requesting an immediate cancellation of the order and a full refund. I

also

Linking Words

recommend that your staff receive better training in customer

service

Use synonyms

and that communication channels be improved for future customers. I look forward to your prompt response and resolution of

this

Linking Words

issue. Yours faithfully, Eran Mag

dr.waffa1459Mon May 26 2025

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task achievement

The letter clearly explains the situation and expresses your dissatisfaction. However, adding more details about the item could strengthen your request.

coherence and cohesion

Your ideas are mostly connected clearly. Make sure each paragraph focuses on one main point for even better clarity.

task achievement

The tone is mostly polite, but be careful with words like 'bad service.' Consider using 'poor service' for a more professional tone.

coherence and cohesion

You have a clear structure with an introduction, body, and conclusion, which helps the reader follow your points easily.

task achievement

You have expressed your concerns with specific details about your order and communication, making your complaint strong.

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4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

178 words

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Topic Vocabulary:

order
item
online
shop
three weeks
received
email
situation
complain
service
delivery
money
back
manager
details
waiting
response
disappointment
request
refund
purchase

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