You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing to express my dissatisfaction with the
service
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I have received regarding my recent order (reference number 35456), placed on October 1st. The item I purchased—an armchair—was supposed to arrive within two working days, yet three weeks have passed and I have not received it. I emailed your customer
service
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team
last
Linking Words
week to inquire about the delay but have not received any response.
Additionally
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, I called your customer helpline and waited over ten minutes before being connected. The staff member I spoke to informed me that the item was “on its way,” but was unable to provide any tracking details or confirm a delivery date.
This
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level of
service
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is far below the standards advertised on your website. Given the circumstances, I am requesting an immediate cancellation of the order and a full refund. I
also
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recommend that your staff receive better training in customer
service
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and that communication channels be improved for future customers. I look forward to your prompt response and resolution of
this
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issue. Yours faithfully, Eran Mag

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task achievement
The letter clearly explains the situation and expresses your dissatisfaction. However, adding more details about the item could strengthen your request.
coherence and cohesion
Your ideas are mostly connected clearly. Make sure each paragraph focuses on one main point for even better clarity.
task achievement
The tone is mostly polite, but be careful with words like 'bad service.' Consider using 'poor service' for a more professional tone.
coherence and cohesion
You have a clear structure with an introduction, body, and conclusion, which helps the reader follow your points easily.
task achievement
You have expressed your concerns with specific details about your order and communication, making your complaint strong.
Topic Vocabulary:
  • order
  • item
  • online
  • shop
  • three weeks
  • received
  • email
  • situation
  • complain
  • service
  • delivery
  • money
  • back
  • manager
  • details
  • waiting
  • response
  • disappointment
  • request
  • refund
  • purchase
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