You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir or Madam, I am writing to express my dissatisfaction with the

service

Use synonyms

I have received regarding my recent order (reference number 35456), placed on October 1st. The item I purchased—an armchair—was supposed to arrive within two working days, yet three weeks have passed and I have not received it. I emailed your customer

service

Use synonyms

team

last

Linking Words

week to inquire about the delay but have not received any response.

Additionally

Linking Words

, I called your customer helpline and waited over ten minutes before being connected. The staff member I spoke to informed me that the item was “on its way,” but was unable to provide any tracking details or confirm a delivery date.

This

Linking Words

level of

service

Use synonyms

is far below the standards advertised on your website. Given the circumstances, I am requesting an immediate cancellation of the order and a full refund. I

also

Linking Words

recommend that your staff receive better training in customer

service

Use synonyms

and that communication channels be improved for future customers. I look forward to your prompt response and resolution of

this

Linking Words

issue. Yours faithfully, Eran Mag

dr.waffa1459

May 26, 2025

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task achievement

The letter clearly explains the situation and expresses your dissatisfaction. However, adding more details about the item could strengthen your request.

coherence and cohesion

Your ideas are mostly connected clearly. Make sure each paragraph focuses on one main point for even better clarity.

task achievement

The tone is mostly polite, but be careful with words like 'bad service.' Consider using 'poor service' for a more professional tone.

coherence and cohesion

You have a clear structure with an introduction, body, and conclusion, which helps the reader follow your points easily.

task achievement

You have expressed your concerns with specific details about your order and communication, making your complaint strong.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

4
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

178 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

order
item
online
shop
three weeks
received
email
situation
complain
service
delivery
money
back
manager
details
waiting
response
disappointment
request
refund
purchase

What to do next:

Look at other essays:

6.5
band
Some people dislike changes in their society and in their own lives, and want things to stay the same. Why do some people want things to stay the same? Why should change be regarded as something positive?
It is true that changes are not always welcomed by society and some may show resistance towards alterations in their beliefs. While respecting social norms and values is the supporting backbone of any culture, the ability to adapt to the ever-changing world has always been one of humankind’s strengths and it has always helped us evolve.
6.5
band
In many countries, the number of people suffering from stress is increasing. What do you think are the causes of this problem and what measures could be taken to tackle it? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
There have been contentious debates over what the roots of stress are. It is evident that with the disruption of the latest technologies and the actual lifestyle, stress has increased among the members of the public. If I may weigh in , I am inclined to believe that social media and seeking constantly for approval has facilitated stress to emerge. Our emotions rely on people's opinions. Even though, the vast majority of humans learn how to deal with this feeling, being exposed to other's judgement might be, in my opinion, the main reason that leads to stress.
6
band
you are getting married write a letter to an English speaking friend to invite him or her to the wedding. describe who you are to marry tell what will happen on the wedding day explain why it is important for him or her at the wedding.
How have you been? It's been a while since we last caught up.
7.5
band
Many scientists are concerned about global warming. Research shows that the worldwide increase in temperature is getting worse. Furthermore, global warming seems to be related to levels of pollution in the atmosphere. Discuss the causes of global warming and possible solutions to the problem.
Many researchers are worrying in case of global warming. Study indicates that the temperature of the world is increasing. Moreover, seems the world's heat is related to emissions that are released by human activities in the air. I believe this issue needs urgent acts of all countries to cut down their use of fossil fuels.
7
band
Nowadays it is possible to use computers and mobile phones for automatic language translation, and there is no need for human translators and interpreters. Do you agree or disagree with this statement?
Some people say that with the advancement of technology, there is no need for human translators and interpreters. I disagree with their viewpoint. A number of arguments surround my opinion in the upcoming paragraphs.

Some people dislike changes in their society and in their own lives, and want things to stay the same. Why do some people want things to stay the same? Why should change be regarded as something positive?

In many countries, the number of people suffering from stress is increasing. What do you think are the causes of this problem and what measures could be taken to tackle it? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

you are getting married write a letter to an English speaking friend to invite him or her to the wedding. describe who you are to marry tell what will happen on the wedding day explain why it is important for him or her at the wedding.

Many scientists are concerned about global warming. Research shows that the worldwide increase in temperature is getting worse. Furthermore, global warming seems to be related to levels of pollution in the atmosphere. Discuss the causes of global warming and possible solutions to the problem.

Nowadays it is possible to use computers and mobile phones for automatic language translation, and there is no need for human translators and interpreters. Do you agree or disagree with this statement?