You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: explain why you were at the hotel describe the problems you faced say what you would like the manager to do

Dear Sir or Madam, I am writing

this

Linking Words

letter to express my dissatisfaction with your services which were provided during the time my family and I stayed in your hotel. My name is James Stirling and I am a senior engineer who is working for the Rolls Royce company. One of my friends recommended your hotel for a holiday,

therefore

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, I decided to spend my summer holiday in your facility. Because my kids wanted to swim in an Olympic pool, I checked your website twice to confirm that there is an Olympic pool in your facility. After that, I have decided to book a room for us.

However

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, when we arrived, I realised that there was no available pool in your hotel.

Hence

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, my kids were extremely upset.

Moreover

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, when I tried to talk about

this

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issue, your staff were extremely rude and they didn't help us at all.

As a result

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, I decided to cancel our booking.

Thus

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, I ask for a complete refund considering you did not provide the service which you promised. I am looking forward to your prompt response. Yours faithfully, James Stirling

ogunaytemiz23Tue Jun 10 2025

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coherence

Make sure to clearly outline all points in separate paragraphs.

task

Consider using more polite language when discussing issues.

task

Try to provide more details about your experience for better clarity.

coherence

The letter has a clear opening and closing, which is good.

task

You expressed your feelings well regarding the issues faced.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

187 words

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Topic Vocabulary:

disappointed
service
problems
stay
manager
hotel
occasion
staff
cleanliness
rude
experience
disappointment
request
refund
apology
prompt
response
future
expectations
communication
suggestions

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You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: explain why you were at the hotel describe the problems you faced say what you would like the manager to do

Structure your letter

Some people think young people should be required to have full time education until they are at least 18 years old. To what extent do you agree or disagree?

Some people believe that technological advancements lead to the loss of traditional cultures. To what extent do you agree or disagree?

The tendency of news reports in the media to focus more on problems and emergencies rather than on positive developments is harmful to the individuals and the society as a whole. To what extent do you agree or disagree?