You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear sir, I am writing in regard to the unsatisfactory level of customer service I received from your

store

Use synonyms

. I wrote an email

last

Linking Words

week to check the status of my purchase but did not receive a reply yet. About three weeks ago, I purchased a wireless car dashcam from your online

store

Use synonyms

and was informed that, as I am a prime member of your

store

Use synonyms

, it would be delivered two days after my order was placed which I did not receive.

Hence

Linking Words

, after waiting for two more weeks, I wrote an email to the

store

Use synonyms

to find out what was taking so long to deliver it. And yet, I have not received a reply nor my dashcam.

This

Linking Words

is a highly unprofessional act of your team and the worst service given to your prime customer. I am very much disappointed with the service and

hence

Linking Words

, I would demand either

Remove the article

apply

show examples

immediate delivery or process a full refund as quickly as possible. I look forward to your prompt reply. Yours faithfully, Ketul Shah

ketulshah2825

Jun 30, 2025

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coherence and cohesion

Make sure each paragraph focuses on one main idea. This helps the reader follow your letter more easily.

task achievement

Try to include a more polite tone when expressing your disappointment. This can help in getting a better response.

task achievement

You clearly explained the situation and your expectations.

coherence and cohesion

Your closing was polite and shows you expect a reply, which is good.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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3
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

173 words

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Topic Vocabulary:

order
item
online
shop
three weeks
received
email
situation
complain
service
delivery
money
back
manager
details
waiting
response
disappointment
request
refund
purchase

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Use cohesive linking words accurately and appropriately

Schools should stop using books for teaching children as they find them.boring and use films tv and computer instead . to what extent do you agree and disagree?

Successful sports professionals can earn a great deal more money than people in other important professions. Some people think this is fully justifed while others think it is unfair.

It is important for people to take risks, both in their professional lives and their personal lives. Do you think the advantages of taking risks outweigh the disadvantages?

Some people get into debt by buying things they don't need and can't afford. What are the reasons for this behavior? What action can be taken to prevent people from having this problem?