You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. – I am on vacation • Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statemen

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Dear Sir, I hope you are doing well. I am writing to express my concern regarding the credit card

statement

Use synonyms

that includes several transactions I did not make. My name is Sam, and I have been using

Scotia

Correct article usage

a Scotia

show examples

credit card for the past five years. My card ends with 9047, and it is valid until December 2030. Yesterday, I received a

statement

Use synonyms

by email, showing purchases I never authorised.

According to

Linking Words

the

statement

Use synonyms

, groceries worth $500, clothing worth $2000, and $15000 for paying electricity bills, were charged from my account. These transactions were made between 20th April

Correct word choice

and

show examples

24th April, during which I was on vacation with my family.

Moreover

Linking Words

, I did not

received

Wrong verb form

receive

show examples

any notification or mobile alert about these charges. I kindly request you to solve

this

Linking Words

matter seriously, and

removed

Wrong verb form

remove

show examples

the incorrect charges from my account. It would be really appreciated if you could issue a revised

statement

Use synonyms

with

accurate

Correct article usage

an accurate

show examples

balance. I look forward to your prompt response! Yours faithfully, Sam.

kaurjagdeep2097

Jul 25, 2025

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task response

Task response: You answer all parts, but add one clear line asking the bank to investigate the case and block the card.

task response

Task response: Check small word errors like 'removed' to 'remove' and 'did not received' to 'did not receive'.

coherence and cohesion

Coherence and cohesion: Your letter is easy to follow, but some sentences are long. Use shorter sentences for better flow.

coherence and cohesion

Coherence and cohesion: Linking words are good. You can add 'First', 'Also', or 'As a result' to make ideas connect more clearly.

task response

Task response: You cover the main points well: who you are, what the problem is, and what you want the bank to do.

task response

Task response: The tone is polite and suitable for a formal letter.

coherence and cohesion

Coherence and cohesion: The letter has a clear opening, body, and closing.

coherence and cohesion

Coherence and cohesion: Each paragraph mostly has one main idea, so it is easy to read.

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3
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

164 words

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