You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter: give details of the things that were unsatisfactory explain the reactions of the members of your family ask the manager what he/she is going to do about the situation. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir / Madam,

Dear Sir / Madam, I am writing to you to express my discontent, which I experienced
while
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staying at the apartment rented from you. My parents and I visited Ibiza
last
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week from the 5th to the 10th of August and stayed at Los Palos Towers in apartment no. 203.My booking ID was 123. There were a couple of issues we faced during our stay.
Firstly
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, the windows in the bedrooms were in poor repair, and they would not close or open completely.
Secondly
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, the toilets were in an unhygienic condition with a bad odour, and many of the faucets would not seem to work at all.
Also
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, the bathroom did not have any hot water, which is a standard in
this
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type of rental.
Due to
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these problems, my parents and I had a tough time
while
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spending our vacation. The cold temperatures at night
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due
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, due
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to the sea breeze chilling the room, made our sleep very unpleasant. Both of my parents were sick with a cold the next day after we spent the night in the room.
Moreover
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, the bad odour in the bathrooms made it impossible to take a bath. As there was no hot water, we had to use the cold shower to clean ourselves. I would urge you to look into
this
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matter at the earliest
and
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, and
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would appreciate it greatly if swift action were taken on your end regarding the problems we faced during our stay. I expect at least a refund, if not monetary compensation for the inconvenience caused. I am looking forward to hearing from you. Yours sincerely, Mike No

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structure
Try to put only one idea in each paragraph and keep a clear order.
content
Be clear on what you want, like a refund or money back, and say it clearly.
tone
Keep a calm and polite tone while saying what is wrong.
style
Check facts such as dates and IDs and write in short lines.
content
The letter lists the problems clearly.
tone
It has a good start and end with a polite note.
content
It asks for action and mentions a remedy.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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