You recently booked a guided city tour for your family. However, the guide gave incorrect information about several landmarks and ignored some questions, which disappointed your group. Write a letter to the tour company manager. In your letter: •describe the problems with the tour guide’s service •explain how it affected your experience •suggest what the company could do to ensure better service in the future

Dear Sir/ Madam, I am writing
this
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to formally express my concern with regard to the recent city tour I booked. I trust your esteemed organisation will address
this
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matter promptly, and I am grateful for your consideration. To provide context, I booked your guided tour of
the
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apply
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edmonton
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Edmonton
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city for
2nd
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the 2nd
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of August 2025 from your company. During that
I and my family
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my family and I
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faced major problems, which
inculde
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included
incorrect information
was
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being
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provided
us
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to us
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about various places
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as
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, as
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well as some of the
question
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questions
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which
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apply
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we asked were
also
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ignored by the guide.
Furthermore
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,
this
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matter is significant because it not only affected our experience but
also
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had a huge impact on our understanding
to
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of
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the visited places.
For instance
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, we were told that
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the edmonton
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edmonton
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Edmonton
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museum was
bulit
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built
in 1951, but upon checking the dates mentioned on the entrance of the
place
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place,
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we found it was recently built in 2012.
In addition
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to
that
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that,
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our questions regarding the river valley trail were ignored by the tour guide
and
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, and
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we really felt disrespected. In light of the above, I respectfully suggest
to take
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taking
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appropriate action for
this
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issue and
to provide
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providing
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adequate training to the employees and
check
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checking
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their knowledge for future tours. I sincerely appreciate your attention to
this
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matter. Thank you for your time and support. Yours
Sincerely
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sincerely
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, Aayush Upadhyay

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structure
Use one idea per paragraph and make each paragraph short.
task response
Start with what happened, then how it hits you, then what you want the company to do.
language
Check small spelling and grammar to be clear.
tone
Keep a formal tone, but simple and not too long.
content
Ask for a clear plan or action from the company.
tone
Polite tone that fits a formal letter.
evidence
Gives a real example to show the issue.
content
Ends with a plan to stop the same issue in future.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite
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