You recently bought a mobile phone from an online store. When it arrived, you discovered that it had several problems. Write a letter of complaint to the store. In your letter: describe the phone and the issues you are facing explain how these problems are affecting you state what you would like the company to do

Dear Sir or Madam, I am writing to lodge a formal complaint regarding the

iphone

Use the right word

iPhone

show examples

16 I bought from your store, located in

lynden

Fix capitalization

Lynden

show examples

Park Mall, Brantford, Ontario. I purchased

this

Linking Words

phone

Use synonyms

on September 1, 2025. It has only been eight days, but I am already facing issues with battery life and

charging

Correct article usage

the charging

show examples

port. Let me explain the situation. As I am working as

Quailty

Correct your spelling

Quality

Manager, I need my mobile

phone

Use synonyms

all the time to contact clients and hold meetings

while

Linking Words

travelling.

However

Linking Words

due to

Linking Words

insufficient battery life, my

phone

Use synonyms

does not even

last

Linking Words

for more than 2 hours.

Moreover

Linking Words

, the charging port

also

Linking Words

has some kind of problem, because as soon as I plug the charger in, it only charges for

few

Correct article usage

a few

show examples

seconds,

then

Linking Words

it automatically disconnects.

This

Linking Words

has

further

Linking Words

made my company lose an important client because I was unable to attend the

meeting

Punctuation problem

meeting,

show examples

as my

phone

Use synonyms

was dead even after charging for one hour. I would appreciate it if you could exchange the current

phone

Use synonyms

with

new

Correct article usage

a new

show examples

one as it is still under warranty period. Considering the situation, immediate remedial action is expected. Thank you for your assistance. I look forward to hearing from you. Your sincerely, Simranpreet Kaur

bhullarsimran2121

Sep 9, 2025

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coherence

Your letter has all three parts, but the flow is a bit off in places. Put one idea per paragraph and use clear links.

greeting and closing

Fix the closing. Use 'Yours sincerely,' and sign with your name.

task response

Watch spellings and facts. 'Quality' should be spelled right and 'iPhone' with a capital I. Add a date or order number to be clear.

content

The letter states the problem and asks for a replacement under warranty.

impact

It shows how the issue affects work.

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9
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
7
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

202 words

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