Write a letter to the train company’s head office. In your letter,  give the details of your journey, including the date, time and where you sat  explain the problems that happened and express your dissatisfaction  ask about what action will be taken to improve the service

Dear
sir
Fix capitalization
Sir
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, I am writing
this
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letter to let you know that I
had face
Wrong verb form
faced
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a problem
while
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travelling in
train
Correct article usage
a train
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as I
see
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saw
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that the basic need was not provided in
washrooms
Correct article usage
the washrooms
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of transit. Let me explain my situation, I was scheduled for my entrance exam on 1st october 2025 where I was in hurry and as it was a long ride of almost 16 hours I use the washroom of Delhi express railway in second compartment, specifically the metro plate number is 12345 where I found that lamp was not working so, I noticed that
this
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was second time that I faced the similar issue which made me suffer before my exam, as it was completely dark and I was scared of going washroom, any how I managed to stay there for 16 hours but I don't want face it again, would you please kindly look into
this
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matter. Thank you for your consideration. Your's faithfully Amtul.

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structure
Break the letter into clear parts. Start with a hello, then say what you want. Use new lines for each part.
content
Give exact date, time and seat or place you sat. Be clear and brief.
tone
Keep a calm and polite tone. Do not use words that show anger.
action
Ask what action will be taken and how you can be helped.
language
Check your spelling and form. The closing line should be 'Yours faithfully' if you do not know the name.
content
You tell the main facts of your trip.
purpose
You ask for action from the company.
motivation
You write to explain why the service was not good for you.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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