The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The given pie charts demonstrate the outcomes of a customer survey about how visitors to the Parkway Hotel rated its service in 2005 and 2010. It can be clearly seen that the hotel’s customer service developed significantly over the given period, with a noticeable increase in positive ratings and a remarkable decline in negative feedback. Looking at the details, in 2005, satisfactory ratings held 45%, which is just below half of the whole rating proportion.

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, the percentage of satisfactory responses fell to 17% by 2010. Negative opinions were

also

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considerable, with 21% choosing poor and 15% very poor. In 2010, these figures declined to 12% and 4% respectively. During the period shown, the percentage of customers who rated the service as excellent rose sharply, becoming more than four times higher than in 2005, increasing from 5% to 28%. Good feedback experienced the same trend

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it was 14% in 2005 and increased to 39% in 2010.