You use the local swimming pool often and during one of your visit you have encountered a problem. Write a letter to the manager and say – What the problem was and when it happened – What the swimming pool staff have done about it – Suggest your own solution to the problem.

Dear Sir or Madam I am writing
this
Linking Words
letter to inform you about a problem that I faced in one of your facilities. I usually visit your facility only in the summer because you have a
nice
Punctuation problem
nice,
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cold
jacuzzi
Use synonyms
. First of all, I have recently visited your swimming pool
and
Punctuation problem
, and
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I really wanted to swim in the cold
jacuzzi
Use synonyms
,
Punctuation problem
.
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However
Linking Words
,
The
Fix capitalization
the
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temperature of the cold
jacuzzi
Use synonyms
is 12
which
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, which
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is too high.
Therefore
Linking Words
, I went to the staff to tell them about the issue,
as a result
Linking Words
,
Punctuation problem
apply
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they did not do anything to solve it.
However
Linking Words
, there is a staff is called Kim, when he heard the issue, he apologised to me, and he gave me free entry. I am not satisfied yet, so
,
Punctuation problem
apply
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I went to the manager there,
although
Linking Words
he was not in his office. So, first I am suggesting to you, you ought to change all of your staff because they are not able to solve
oprerational
Correct your spelling
operational
issues,
moreover
Linking Words
, they can offer me ice to add it in the
jacuzzi
Use synonyms
, but
,
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apply
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they did not do it. I am looking forward to hearing back from you. Kim Osama

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task response
Be clear on what has happened and what you want. State one fix you want and give a short plan to fix it. Keep a calm and polite tone.
coherence and cohesion
Make one idea in each part. Use simple link words like first, then, and finally. Keep a clear flow of ideas from start to end.
content
The letter shows you care about the pool and want it to be fixed.
content
You tell what the staff did, so the event is clear.
The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

Topic Vocabulary:
  • encountered
  • cleanliness
  • facilities
  • issue
  • staff
  • address the problem
  • quick clean-up
  • unresolved
  • implement
  • regular cleaning schedule
  • peak hours
  • thorough inspections
  • dedicated cleaning staff
  • maintain cleanliness
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