You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

Dear Sir/Madam,

This

Linking Words

is Jeevitha Sachithanantham, from Calgary. I am writing to express my extreme dissatisfaction with the TV that I recently purchased from your store. Before I begin, I would like to bring to your attention the poor customer service that I received from your company. As soon as I discovered the TV was not functioning, I attempted to contact your customer support;

however

Linking Words

, the support person I was talking to

held

Verb problem

had

show examples

a bad attitude and poor customer service skills, which left me feeling extremely disappointed. I purchased a Toshiba TV, the latest model - RTY3543

with

Punctuation problem

, with

show examples

a very high resolution. It was delivered yesterday;

however

Linking Words

, upon testing, it failed to turn on using the remote control.

Furthermore

Linking Words

, the resolution quality was very poor , and it was not the same model that we had selected in the store.

Therefore

Linking Words

, I would really appreciate it if you could provide a replacement or refund the original purchase price of

this

Linking Words

item, as it has caused a considerable inconvenience to me. Thank you for your attention to

this

Linking Words

matter. Yours faithfully, Jeevitha S

jeeanay

Jan 9, 2026

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Task Response

Task response: say who you are, what the problem is, and what you want (a swap or money back) and add key facts like order number or date. Keep to the point.

Coherence and Cohesion

Coherence and cohesion: split the letter into clear parts. Make one idea in each paragraph. Use linking words to show the flow. Check time and facts stay the same.

Task Response

Clear goal to ask for a swap or money back.

Coherence and Cohesion

Formal tone with Dear and Yours faithfully.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
2
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 7.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 7.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

182 words

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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