you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy. write a letter to the store manager explain the problems you have had ask for a refund or exchange on the item

Dear Sir/Madam, I am writing to complain about the clothing item that I recently purchased from your store. I am one of your frequent customers who often purchase items from your store. I recently bought a blue jeans and a green top from your store;

however

Linking Words

, the blue jeans had damage, as the zip was found to be faulty.

Furthermore

Linking Words

, one of the sleeves that has to be attached to the green top was missing in the package. Upon discovering

this

Linking Words

problem, I was thinking of returning these items either to get a replacement or a refund.

However

Linking Words

, one of your shop assistants informed me that a replacement or refund is not permitted as per the company policy, which has left me extremely disappointed. I would really appreciate it if you could provide either a replacement or a full refund for these products, as they were brand new. I have not removed tags from the clothes. Thank you for your attention to

this

Linking Words

matter. I look forward to hearing from you at your earliest convenience. Yours sincerely, Jeevitha S

jeeanay

Jan 9, 2026

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task response

In task response, say what is wrong and what you want now. Add items and date if you can. Be clear that you want a refund or a swap.

coherence

In coherence, separate ideas in different paragraphs. Keep one idea per paragraph. Use simple words to connect ideas (and, but, then).

tone

Polite tone in the letter.

content

Clearly states the problem and desired result.

content

Includes details of faults (zip, missing sleeve).

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

179 words

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The best way for the country to prepare for future is to invest on the young people. Do you agree and disagree?

You share your room with another student in the college hostel. You find it very difficult to study there because he or She always has parties and friends visiting. write a letter to the hostel warden complaining about your displeasure with the roommate.

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Some people feel that it is always wrong to keep animals in captivity, for instance in zoos. Other people say that there are benefits for the animals and for humans. Discuss both sides of this debate, and give your personal view.