You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

Dear Sir/Madam, I am writing

this

Linking Words

letter to bring your attention towards a faulty TV, which I bought at your store

last

Linking Words

month. I was quite excited when I bought it.

However

Linking Words

, I was disappointed when I used it for the first time that evening, as the product was malfunctioning.

Moreover

Linking Words

, I am Rupinder Kaur

who

Punctuation problem

, who

show examples

lives in Brampton. I visited the store near Dixie Road in Brampton and purchased a 55-inch LG TV on 14th December using

Visa

Correct article usage

a Visa

show examples

credit card. My order number is AS3434G343, and I am attaching a copy of my receipt for your reference. The main issue with the item is that a black line appears across the screen.

Although

Linking Words

it disappears after a

while

Linking Words

, it reappears when the TV is on for a couple of hours.

In addition

Linking Words

, since the sound is distorted and

could not

Wrong verb form

cannot

show examples

be fixed by changing audio settings. As a solution, I really like the functionality of the product. I would appreciate it if you could either send a technician to my home to fix the problem or replace it with a new one. I am looking forward to your prompt response. Yours faithfully, Rupinder Kaur

rupindersamrow222

Jan 11, 2026

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structure

In future, present your purpose at the start, then describe the problem, then say what you want from the company.

coherence

Make each paragraph deal with one main idea and use simple words to link ideas.

language

Check spelling and grammar, and keep sentences short to help reading.

task response

The letter states the problem and the action you want.

coherence

Formal tone is kept well throughout.

content

Important purchase details are given (order number/date).

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

195 words

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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Nowadays, more and more people engage in dangerous activities, such as sky diving and motorcycling. Are you in favor of them? Use examples to support your opinion.

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