You ordered an item from an online store and it has arrived damaged Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

Dear Sir/Madam, I hope

this

Linking Words

letter finds you well. I am writing

this

Linking Words

letter to express my dissatisfaction with the product that I purchased from your online store.

Last

Linking Words

week, I bought a toaster from your website on 4th January

and

Punctuation problem

, and

show examples

my order number is 2514. On receiving it, I found out there were some stains at the bottom. When I tried washing it off, the colour started to come off. It left me in shock. I do not want

this

Linking Words

defective product.

Therefore

Linking Words

, I am requesting you to issue me a refund as I am not at all satisfied with your product. Since your online site has no instructions for the return, please let me know how I can return

this

Linking Words

item to you. I am waiting to hear back from you. Yours faithfully Simran

tarandeepb4511

Jan 12, 2026

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task

State the problem and what you want in one clear line. Include order number and date.

coherence

Make one idea in each paragraph and use linking words to show flow.

task

Clear aim to get a refund and ask how to return.

tone

Polite tone and formal style.

content

Includes order number and purchase date for quick checks.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

136 words

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Topic Vocabulary:

I am writing to express my disappointment
I regret to inform you that
I am dissatisfied with the item I received
The item arrived damaged
The product is in unsatisfactory condition
I expected better quality
I would like to request a refund
I kindly ask for your assistance in resolving this matter
I would appreciate it if you could provide instructions
I suggest arranging a pick-up service
I expect a prompt response and resolution
I hope for a satisfactory outcome

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You ordered an item from an online store and it has arrived damaged Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item: - give details about the order you made - explain what was wrong with the item -tell the company what you want them to do about it

Using a computer every day can have more negative than positive effects on children. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

people living in the 21st century generally have a better quality of life than people who lived in previous centuries. To what extent do you agree or disagree?

University students should pay the full cost for their own study because a university education benefits individuals rather than society. To what extent do you agree or disagree?