You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

Dear Mr/Ms manager of CommBank, Hope you are doing well. My name is Angel Wijaya

and

Punctuation problem

, and

show examples

I write

this

Linking Words

latter

Use the right word

letter

show examples

because

Fix capitalization

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want to address my problem with my cheque book

order

Use synonyms

. I made

this

Linking Words

order

Use synonyms

in person, around two weeks ago, at the Melbourne Central branch.

However

Linking Words

, I have not received anything yet till today, when they said it will only take 3 days for me to receive my

order

Use synonyms

. I have tried to resolve

this

Linking Words

issue by calling the online customer service. In the end, I was only advised to wait a couple more days for it to arrive without yielding any result. As your loyal

customers

Fix the agreement mistake

customer

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for years, I must say I am absolutely

dissepointed

Correct your spelling

disappointed

with my experience as it wasted my time.

Never the less

Use the right word

Nevertheless

show examples

, I just want to know when exactly I will receive my cheque book

order

Use synonyms

. I hope you can help me resolve

this

Linking Words

issue as soon as possible. With all my respect, Angel Wijaya

Angelwijaya0710

Mar 4, 2026

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Task Response

Be clear on what you want. State the action you want and the date you expect.

Coherence and Cohesion

Group ideas. Use one idea per paragraph. Start with your main point and add facts.

Content

You give enough facts about place and time.

Tone

Polite tone and formality come through.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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2
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
6
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

162 words

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