You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to express my dissatisfaction with my recent purchase from your store and request a replacement. My name is Apoorva. I purchased the microwave

last

Linking Words

Monday from your shop. Unfortunately, after a day of use, some of the options on the touchscreen are not working,

such

Linking Words

as the quick 30-second and popcorn options, which are not accessible. I contacted your shop over the phone and raised a complaint. Despite assurances from your representative that your shop will be sending a person to fix these issues within 24 hours, it is now the following Wednesday, and I have not received any communication from your company.

Therefore

Linking Words

, I request that you send a replacement product, track

such

Linking Words

reported issues and address them promptly, and please initiate the replacement process for my equipment to avoid potential legal action. I am looking forward to hearing your response at your earliest convenience. Yours faithfully, Apoorva Shashidhara

apoorvashashi16.9

Mar 9, 2026

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task response

For task response: add a little more detail about the problem, like when it started and how it affects use.

task response

For task response: keep the tone polite all the way. Do not use strong lines like legal action unless it is really needed.

coherence and cohesion

For coherence and cohesion: your ideas are in a clear order, but one long sentence can be split into two for easier reading.

coherence and cohesion

For coherence and cohesion: use simple link words like First, Next, and Therefore to guide the reader.

task response

For task response: you answer all parts of the task clearly.

task response

For task response: you make your request clear at the end.

coherence and cohesion

For coherence and cohesion: the letter has a clear opening, body, and closing.

coherence and cohesion

For coherence and cohesion: each paragraph has one main idea.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

157 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

malfunctioning
defective
customer service
replacement
refund
repair
warranty
resolve
dissatisfaction
unresponsive
inconvenience
purchase date
receipt

What to do next:

Look at other essays:

6
band
Many feel that going to the gym is the best way to stay it. Others think there are more effective methods. Discuss both view and give you own opinion.
While some people believe that going to the gym is the best way to stay fit, others argue that there are more effective alternatives. This essay will analyse both points of view and express my opinion.
6.5
band
Some people believe that watching television is beneficial for learning and relaxation, while others think it has a negative impact on society. Discuss both views and give your own opinion.
Some are of the belief that the positives of watching television as a means of learning and resting highly outweigh the drawbacks it may bring with itself. Although I agree television can be useful in many ways, I believe we should be careful about how much we spend time on it as we can easily get addicted to it.
7
band
Some people think that students should be required to do unpaid community service as a part of their school curriculum. To what extent do you agree or disagree?
It is indisputable that students' involvement with society is beneficial. As a result, some believe that requiring them to do some community services as part of their school curriculum is critical, others disagree. In my view, volunteering can build healthier social bonds and positively reflect on young people. This essay will discuss both views before presenting my position.
7
band
Many manufactured food and drink products contain high levels of sugar ,which causes many health problems .Sugary products shoud be mad more expensive to encourage people to consume less sugar . do you agree or disagree ?
The debate over the way high prices of sugar-containing foods and drinks influence people has sparked considerable controversy. While some argue that this shift only encourages resentment, I vehemently advocate for its effectiveness on people's tendency towards a healthier diet.
8.5
band
You participated in a public event organized at a local park. Write a letter to the event organizer. In your letter tell them some feedback about the event; explain what you particularly enjoyed; give some suggestions for improvement.
I am writing this epistle regarding the public event of gathering local inhabitants at a park. It was an incredible experience to meet all the residents in one place.

Many feel that going to the gym is the best way to stay it. Others think there are more effective methods. Discuss both view and give you own opinion.

Some people believe that watching television is beneficial for learning and relaxation, while others think it has a negative impact on society. Discuss both views and give your own opinion.

Some people think that students should be required to do unpaid community service as a part of their school curriculum. To what extent do you agree or disagree?

Many manufactured food and drink products contain high levels of sugar ,which causes many health problems .Sugary products shoud be mad more expensive to encourage people to consume less sugar . do you agree or disagree ?

You participated in a public event organized at a local park. Write a letter to the event organizer. In your letter tell them some feedback about the event; explain what you particularly enjoyed; give some suggestions for improvement.