You recently went on a business trip to another country and you faced an issue at the airport. Write a letter to the airport management and include ● what the details of your flight were. ● what the problem at the airport was. ● some suggestions for improvement. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing

this

Linking Words

letter in order to express my dissatisfaction with the services that I received at the airport during my

last

Linking Words

trip. I recently flew by your airline (AC012) from Toronto Pearson International Airport to Thunder Bay International Airport on 1st May, 2026. Initiating with the first problem, as I was told by your

staff

Punctuation problem

staff,

show examples

that I have to do self check-in for my luggage. Being

Correct article usage

apply

show examples

new

for

Change preposition

show examples

this

Linking Words

service,nobody came forward to help me even though I continuously asked them for help.

Additionally

Linking Words

, I already paid extra for a window seat

Punctuation problem

;

show examples

however

Linking Words

,after boarding, I came to know that they had already assigned that seat to another passenger, which ruined my mood.

Furthermore

Linking Words

, I was not allowed to bring my check-in luggage on the plane,

due to

Linking Words

which I faced lots of difficulties. I would appreciate it if you would look into

this

Linking Words

matter more carefully and supervise your employees regularly, which not only assists you to maintain

trust

Correct article usage

the trust

show examples

of passengers but

also

Linking Words

improves

customersatisfaction

Correct your spelling

customer satisfaction

. I look forward to hearing from you. Yours faithfully, Rajdeep Kaur

rajdeep1994kaur

May 4, 2026

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task response

Add the country and say this was a business trip. This makes the answer more full.

task response

Explain the airport problem in a more clear way. The part about check-in bag and plane bag is not clear.

task response

Give stronger ideas for change, like more staff help at self check-in and better seat control.

coherence and cohesion

Use one main idea in each paragraph. This will make the letter easier to follow.

coherence and cohesion

Link ideas with simple words like first, also, and finally.

coherence and cohesion

Finish the cut sentence about the seat problem. An unfinished idea breaks the flow.

task response

You clearly open the letter with the reason for writing.

task response

You include flight number, date, and airport names.

task response

The tone is mostly polite and fits a formal letter.

coherence and cohesion

The letter has a clear start, middle, and end.

coherence and cohesion

The greeting and closing are correct for this type of letter.

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
6
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

183 words

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Dear sir or madam .

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