You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired. Write a letter to the company. In your letter, » introduce yourself » explain the situation » say what action you would like the company to take

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Dear Sir or Madam, I am writing to request the replacement of my newly purchased

iphone

Fix capitalization

iPhone

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pro max

Fix capitalization

Pro Max

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. My name is Salieu, and I reside in 4 Consider

lane

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Lane

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, Freetown. I purchased the handset

last

Linking Words

Monday. Unfortunately, after two to three days of use,

Correct determiner usage

the

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software displayed

error

Correct article usage

an error

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and

Punctuation problem

, and

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eventually the screen went black. I promptly contacted customer care and filed a complaint under the reference number T8625. Despite assurances from your representative that the issue will be resolved within a week, it is now Friday of the following week, and I have not received any communication from your company.

Therefore

Linking Words

, I would greatly appreciate it if you could personally look into

this

Linking Words

matter

Punctuation problem

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I have fulfilled all the requirements for the replacement of the product, and I kindly request that you initiate the replacement process for my mobile phone to avoid potential legal

actio

Correct your spelling

action

. I trust you will investigate my complaint thoroughly and take necessary action as soon as possible. Your's faithfully, Salieu Barrie.

barriesalieu7

May 16, 2026

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task response

For task response: say more clearly when you bought the phone and what happened after that.

task response

For task response: ask for one clear action, like a new phone or your money back.

coherence and cohesion

For coherence and cohesion: use full sentences to link ideas. Some parts are joined with a comma only.

coherence and cohesion

For coherence and cohesion: check the closing. Write 'Yours faithfully' not 'Your's faithfully'.

task response

For task response: you answer all three parts of the task.

task response

For task response: the problem is clear and easy to understand.

coherence and cohesion

For coherence and cohesion: the letter has a clear start, middle, and end.

coherence and cohesion

For coherence and cohesion: each paragraph has one main idea.

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
8
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

166 words

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