You work at home and have a probelm with a piece of equipment that you use for your job. write a letter to the shop or company which supplied the equipment. In your letter Describe the problem with the equipment explain how this problem is affecting your work say what you want the shop or company to do

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Dear Sir or Madam, I am writing to formally express my strong dissatisfaction with the substandard service I received at your establishment on 15 June 2026. I bought the central processing unit from a renowned company, whose name is S K Private Limited. I obtained it
last
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month. When I opened the data processor box a few scratches on the display , and I see other back side of the machine
Punctuation problem
.
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also
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huge scractch I thought it had been used by someone. I am
as
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apply
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an accountant in the multinational company. As a chartered accountant, I started my work with data entry.
However
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, my ancient personal computer has a significant amount of virus which is not working properly
,
Punctuation problem
;
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therefore
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, I decided to purchase another one , which would be beneficial for me to do work in a proper manner.
In addition
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to
this
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, the due date to file the income tax return is before 31 July 2026. In the corporate sector, we have a plethora individuals clients,
hence
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we have to accomplish before the deadline ; if we do not file before the timeline we must pay a fine. I would like to draw attention to
this
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matter . It would be great to replace it with a new one , which is not an issue with any part of the items.
Firstly
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, before seeing the product , before depart it will not affect my work. " I trust
this
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matter will receive your immediate attention , and I look forward to your prompt proposal for rectification. Yours faithfully Praveen P Ghanchi

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task response
Say the problem in a clear way. Tell what is wrong with the computer in one short part.
task response
Say more clearly how this problem stops your work at home every day.
task response
Ask clearly for one action, like a new one or money back.
coherence and cohesion
Put one main idea in each paragraph.
coherence and cohesion
Use easy link words like and, so, but, because.
coherence and cohesion
Check the order of ideas so the letter is easy to follow.
task response
You answer all three parts of the task.
task response
The tone is mostly formal and good for a business letter.
coherence and cohesion
You use a clear opening and closing.
coherence and cohesion
The letter has paragraph breaks.
Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

Topic Vocabulary:
  • equipment
  • supplier
  • purchase
  • problem
  • error
  • repair
  • replace
  • delay
  • work from home
  • on time
  • customer service
  • technical support
  • urgent
  • faulty
  • as soon as possible
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