The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The graph illustrates the results of a questionnaire

that is

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about Parkway Hotel visitors' rating of the establishment's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

To begin

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with, we can see that the chart shows that poor, very poor, and satisfactory ratings have declined since 2005.

In contrast

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, excellent and good ratings have skyrocketed. To start with, the poor rating has declined from 21% to 12%. Meanwhile, the satisfactory rating dropped from 45% to 17%, and the very poor rating slumped from 15% to 4% in 2010.

On the other hand

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, the excellent rating has risen from 5% to 28%, and the good ratings have risen from 14% to 39% in 2010. In conclusion, all factors seem to have dropped significantly, all except the good and excellent factor, which seems to have grown substantially.