The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The graph illustrates the results of a questionnaire

that is

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about how Parkway Hotel visitors rated the establishment's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

To begin

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with, we can see that the customer service was excellent at 5% and has jumped to 28%, and satisfactory has declined from 45% to 17%. To start with, the 2005 reviews are fine, and the most prominent factor is satisfactory by about 45%.

However

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, it decreases to about 17%, but the good percentage makes up for it because it is 39%. The excellent factor has risen from 5% in 2005 to 28% in 2010,

as

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and

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for the rest of the questionnaire components, most of them seem to have grown into bigger numbers. In conclusion, most components from the 2005 results have expanded and

got

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received

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better reviews in 2010 from visitors, and the poor, very poor, and satisfactory components have decreased significantly.