You recently bought some clothes from an online store, but you are unhappy with your purchase. Write a letter to the company you ordered the clothes from. In your letter: • give details of your purchase • describe the problem • explain why you need an urgent replacement You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

5.0 / 9

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Dear Sir or Madam, I am writing to express my dissatisfaction regarding the recent purchase from your store in Vancouver on Aug 15th. I am graduating in 2 weeks and prefer your store because it stands out in quality and customer service. Considering that there is no branch available in Kelowna, I made an online

ordered

Replace the word

order

that amounts to three hundred dollars that included a beautiful

dress

Use synonyms

. I am usually

Correct article usage

apply

show examples

small in

size

Use synonyms

and

Punctuation problem

, and

show examples

my receipt clearly shows that I

order

Wrong verb form

ordered

show examples

size

Use synonyms

S for the

dress

Use synonyms

However

Linking Words

, I received a

size

Use synonyms

medium for it

which

Punctuation problem

, which

show examples

is quite loose

and

Punctuation problem

, and

show examples

I would not be able to wear it. If your staff had double checked the order, I would have received the right

right

Remove the redundancy

apply

show examples

size

Use synonyms

However

Linking Words

, now I am still unsure, I would be able to

received

Wrong verb form

receive

show examples

dress

Use synonyms

before graduation or not

which

Punctuation problem

, which

show examples

is quite inconvenient for me. I have already sent the items for an exchange for my original

size

Use synonyms

. As my graduation is in 2 weeks,

that

Correct pronoun usage

show examples

would be great if you could deliver the parcel as soon as possible so that I can wear the

dress

Use synonyms

. If not,

then

Linking Words

please let me know so that I can arrange another

dress

Use synonyms

for

Correct pronoun usage

myself

show examples

. I have enclosed a copy of my receipt for your reference. Thank you for your time and attention. Yours faithfully, Anchal Sharma

sharma.anchal2202

Sep 13, 2026

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task response

Give the order number, the name of the dress, and the date it came. This will help the company find your order fast.

task response

State your main request more clearly: ask for a size S replacement to be sent by a set date.

task response

Say why the dress is needed for your graduation and give the exact date of the event.

coherence and cohesion

Use clear paragraph starts: one for the order, one for the wrong size, and one for your request.

coherence and cohesion

Make some long sentences shorter. This will make your meaning easier to follow.

coherence and cohesion

Use linking words such as “However”, “Therefore”, and “As a result” only where they show a clear link.

task response

You cover all the main parts: the purchase, the wrong size, and the need for a fast replacement.

task response

The reason for the urgent request is clear: you need the dress for your graduation.

coherence and cohesion

Your letter has a clear start, middle, and end, with a polite closing.

coherence and cohesion

The paragraphs mostly follow a natural order, from the order details to the problem and request.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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2
Linking words
meeting the goal of 7 or more
2
Word repetition
meeting the goal of 3 or fewer
11
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

228 words

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Some people are of the view that only university education can ensure success, whereas many others oppose this view. Discuss both views and give your opinion.

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