The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts give information on the results of a questionnaire that asked 100 visitors how they rated the Parkway hotel’s

customer

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service

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in 2005 and 2010, expressed in percentages.

Overall

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, it is evident that the largest

proportion

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of guests were satisfied with

customer

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service

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in 2005,

while

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the highest

percentage

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of visitors expressed that

customer

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service

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was good in 2010. In 2005, satisfactory

with

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customer

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service

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accounted for the largest share at 45%, followed by poor at 21%. Good and poor

also

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constituted 14% and 15% of the total, relatively.

By contrast

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, excellent made up the smallest

proportion

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at 5%. By 2010, the

proportion

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of excellent sharply increased from 5% to 28%,

while

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the share of good rose significantly from 14% to 39%, making it the largest

percentage

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.

By contrast

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, the

percentage

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of very poor significantly declined to 4%,

whereas

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the

proportion

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of poor moderately reduced to 12%. Meanwhile, the

percentage

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of satisfactory decreased to 17% in 2010.