The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

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IELTS Writing Task Chart for The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The pie charts illustrate the proportion of visitors'

rated

Replace the word

ratings

for customer

service

Use synonyms

between 2005 and 2010 in Parkway Hotel.

Overall

Linking Words

, satisfaction was the largest share in 2005,

while

Linking Words

the figure for excellent

recorded

Verb problem

was

show examples

the lowest proportion in 2005. In 2010, the percentage of good ranked

first,

Linking Words

whereas

Linking Words

very poor

service

Use synonyms

accounted for %4 of

total

Correct article usage

the total

show examples

proportion.

To begin

Linking Words

with, the figure for satisfactory accounted for 45 % of total shares, followed

the

Change preposition

by the

show examples

least by excellent in 2005. Poor

service

Use synonyms

ranked

second,

Linking Words

at 21 % in 2005, after which the percentage of very poor stood at 15%. Very poor

service

Use synonyms

made up at 15 of

total

Correct article usage

the total

show examples

shares. In 2010, good

service

Use synonyms

increased significantly from 14% to 39 %,

while

Linking Words

satisfactory

service

Use synonyms

fall

Wrong verb form

fell

show examples

considerably from 45 % to 17 %.

However

Linking Words

, the figure for excellent rose sharply to %28 in 2010. The poor

service

Use synonyms

decreased slightly from 21 % to 12,

in addition

Linking Words

, very poor

service

Use synonyms

suggested a decrease, it

droped

Correct your spelling

dropped

to 12 %.

melih.sen

Sep 13, 2026

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Sentences: Add more complex sentences.

▼

Linking words: Don't use the same linking words: "while".

▼

Vocabulary: Replace the words service with synonyms.

▼

Vocabulary: The word "figure" was used 3 times.

▼

Vocabulary: The word "figure" was used 3 times.

▼

Vocabulary: The word "percentage" was used 2 times.

▼

Vocabulary: The word "proportion" was used 3 times.

▼

Vocabulary: The word "decreased" was used 2 times.

▼

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8
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
7
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Introduction & conclusion present

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 9.0

Complete response

Suitable writing tone

Appropriate word count

4 paragraphs

162 words

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Topic Vocabulary:

customer service
questionnaire
survey
respondents
rating scale
hospitality
customer satisfaction
comparison
data
trends
improvement
deterioration
feedback
service areas
hospitality industry
guest experience
satisfaction level
to rate
significant
frequency
percentage
chart
bar graph
pie chart
analysis
conclusion

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