You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do

I am writing to express my disappointment with the service I received from one of your cell phone repair centres. I have recently visited your company's repair shop located on Carter Road to report an issue with my cell phone which I had purchased a couple of days ago and the experience was terrible. I am hoping that you
would
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will
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take the necessary steps to improve your customer service. I visited your shop
last
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Monday with my mobile
pho
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phone
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to have it repaired. Despite the fact that I have a valid warranty for the purchased mobile cell, I was denied
a
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apply
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free servicing for the faulty feature of the polo.
However
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, I had a word with the store manager which was not very fruitful as he was impolite and without
further
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clarification, I was asked to leave. So after realising that no help
will
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would
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be provided, I vacated the premises. That was disheartening and unprofessional to the least. I would like you to consider my request as a formal complaint against your store manager.
Also
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, I urge you to initiate appropriate actions to assist me
to obtain
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in obtaining
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the service, as per the company policy. I look forward to hearing from you soon.

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task achievement
Try to clearly outline your expectations from the company in a more specific manner. For example, state what you want the company to do, such as a full refund or a specific service.
coherence and cohesion
Improve the logical flow by ensuring that each paragraph transitions smoothly to the next. You can achieve this with clearer topic sentences and linking words.
suitable writing tone
The letter is polite and maintains a formal tone, which is appropriate for a complaint letter.
complete response
You provided specific details about your visit and the issue, which adds credibility to your complaint.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

What to do next:
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