You are not happy about a service you received a couple of days ago from a company and you have decided to complain about it. Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: - why you went to the shop/office - how the employees behaved to offend you - what you expect the company to do

I am writing to express my disappointment with the service I received from one of your cell phone repair centres. I have recently visited your company's repair shop located on Carter Road to report an issue with my cell phone which I had purchased a couple of days ago and the experience was terrible. I am hoping that you

would

Wrong verb form

will

show examples

take the necessary steps to improve your customer service. I visited your shop

last

Linking Words

Monday with my mobile

pho

Correct your spelling

phone

show examples

to have it repaired. Despite the fact that I have a valid warranty for the purchased mobile cell, I was denied

Correct article usage

apply

show examples

free servicing for the faulty feature of the polo.

However

Linking Words

, I had a word with the store manager which was not very fruitful as he was impolite and without

further

Linking Words

clarification, I was asked to leave. So after realising that no help

will

Wrong verb form

would

show examples

be provided, I vacated the premises. That was disheartening and unprofessional to the least. I would like you to consider my request as a formal complaint against your store manager.

Also

Linking Words

, I urge you to initiate appropriate actions to assist me

to obtain

Change preposition

in obtaining

show examples

the service, as per the company policy. I look forward to hearing from you soon.

SuryaTeja DuggiMon Aug 05 2019

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task achievement

Try to clearly outline your expectations from the company in a more specific manner. For example, state what you want the company to do, such as a full refund or a specific service.

coherence and cohesion

Improve the logical flow by ensuring that each paragraph transitions smoothly to the next. You can achieve this with clearer topic sentences and linking words.

suitable writing tone

The letter is polite and maintains a formal tone, which is appropriate for a complaint letter.

complete response

You provided specific details about your visit and the issue, which adds credibility to your complaint.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

Dear + name
Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
5
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

4 paragraphs

202 words

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The Greeting

Nowadays, people try to balance between works and other part of lives. However, not many is able to achieve this. What problems does this cause ? Can you suggest some solutions to this issue ?

The shortage of housing in big cities can cause severe consequences. Only government action can solve this problem. To what extent do you agree or disagree?

Music is played in every society and culture in teh world. Some people think that music brings only benefits to individuals and societies. Others, however, think that music can have a negative influence on both. Discuss both these views and give your own opinion.