IELTS Writing Correction Service
Writing Samples
Band 5

Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do

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I am writing to register a complaint with you regarding poor service, and the rude attitude by your
stuff
Correct your spelling
staff
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 that I experienced
last
Linking Words
 Monday when I visited your
shop
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. I am hoping you would take proper steps so that no other customer feel humiliated the way I did. I went to your
shop
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 on Monday, 24th November, with the intention of purchasing a microwave oven for my home. While I was in your
shop
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, not a single employee approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees for help but he showed no interest to help me. He was actually rude when I asked him what type of microwave oven were available in the
shop
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 and if he could assist me. He pointed out his finger to another employee and
this
Linking Words
 gesture was extremely awkward. I wasn't there to ask a favour, rather purchase a product and the unprofessional employees you have are surely going to cost your business. I regret to have been in your
shop
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 and will never be there.
However
Linking Words
, you should know how poorly your
staffs
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staff
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 treat your customers. I am hoping you would take
Correct article usage
the initiatives
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initiatives
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initiative
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 to offer
better
Correct article usage
a better
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 customer experience in the future by hiring more professional employees.

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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