IELTS Writing Correction Service
Writing Samples
Band 5

Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do

#company #service #employee #shop #office #employees
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I am writing to register a complaint with you regarding poor service, and the rude attitude by your
stuff
Correct your spelling
staff
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 that I experienced
last
 Monday when I visited your
shop
. I am hoping you would take proper steps so that no other customer feel humiliated the way I did. I went to your
shop
 on Monday, 24th November, with the intention of purchasing a microwave oven for my home. While I was in your
shop
, not a single employee approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees for help but he showed no interest to help me. He was actually rude when I asked him what type of microwave oven were available in the
shop
 and if he could assist me. He pointed out his finger to another employee and
this
 gesture was extremely awkward. I wasn't there to ask a favour, rather purchase a product and the unprofessional employees you have are surely going to cost your business. I regret to have been in your
shop
 and will never be there.
However
, you should know how poorly your
staffs
Fix the agreement mistake
staff
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 treat your customers. I am hoping you would take
Correct article usage
the initiatives
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initiatives
Fix the agreement mistake
initiative
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 to offer
better
Correct article usage
a better
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 customer experience in the future by hiring more professional employees.
Submitted by SuryaTeja Duggi on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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