IELTS Writing Correction Service
Writing Samples
Band 5

Write a letter to the company to complain about the poor service you received from its employee. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do

I am writing to register a complaint with you regarding poor service, and the rude attitude by your
stuff
Correct your spelling
staff
show examples
 that I experienced
last
Linking Words
 Monday when I visited your
shop
Use synonyms
. I am hoping you would take proper steps so that no other customer feel humiliated the way I did. I went to your
shop
Use synonyms
 on Monday, 24th November, with the intention of purchasing a microwave oven for my home. While I was in your
shop
Use synonyms
, not a single employee approached and offered me any assistance! They were watching a soap opera on the television and were fully focused on the show. I decided to ask one of the employees for help but he showed no interest to help me. He was actually rude when I asked him what type of microwave oven were available in the
shop
Use synonyms
 and if he could assist me. He pointed out his finger to another employee and
this
Linking Words
 gesture was extremely awkward. I wasn't there to ask a favour, rather purchase a product and the unprofessional employees you have are surely going to cost your business. I regret to have been in your
shop
Use synonyms
 and will never be there.
However
Linking Words
, you should know how poorly your
staffs
Fix the agreement mistake
staff
show examples
 treat your customers. I am hoping you would take
Correct article usage
the initiatives
show examples
initiatives
Fix the agreement mistake
initiative
show examples
 to offer
better
Correct article usage
a better
show examples
 customer experience in the future by hiring more professional employees.

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

What to do next:
Look at other essays: