You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

#tv #week #home #work #customer #service #report #help #company #action

Dear Sir or Madam, My name is Nidhi Mehta and I am one of your regular customers. I am writing

this

letter to report on faulty

which I purchased from your Marine Line shop

last

Tuesday. On Tuesday, the 6th of August, I visited your shop to purchase a

. With the help of your

staff

Add a comma

,staff

show examples

I purchased Samsung 42’

and was assured that it is one of the best

in the market.

However

, when I got home, I was surprised to find that not only

remote

Correct article usage

the remote

show examples

had

issue

Correct article usage

an issue

show examples

, but even the picture quality was not satisfactory, to be precise it was blurry. I immediately lodged

complaint

Add an article

a complaint

show examples

with your customer

server

Replace the word

service

show examples

on the same day and was conveyed that

will be fixed or replaced in 24hours. I am very disappointed to inform

that

Correct pronoun usage

you that

show examples

this

has not happened and I have not received any

further

updates since

then

. I am extremely dissatisfied not only with the product

Remove the comma

apply

show examples

but even with the customer service support. I hope that

this

problem will be addressed immediately. I expect to receive a replacement of

current

Correct article usage

the current

show examples

issue get fixed within a day. I look forward to hearing back from you immediately. Yours faithfully, Nidhi Sarvaiya

Fri Aug 16 2019

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5Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
8Grammar mistakes
 

7 paragraphs

205 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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