You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter introduce yourself explain the problem and state what action you would like from the company

Dear Sir or Madam, My name is Nidhi Mehta and I am one of your regular customers. I am writing
this
letter to report on faulty
TV
which I purchased from your Marine Line shop
last
Tuesday. On Tuesday, the 6th of August, I visited your shop to purchase a
TV
. With the help of your
staff
Add a comma
,staff
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I purchased Samsung 42’
TV
and was assured that it is one of the best
TV
in the market.
However
, when I got home, I was surprised to find that not only
remote
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the remote
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had
issue
Correct article usage
an issue
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, but even the picture quality was not satisfactory, to be precise it was blurry. I immediately lodged
complaint
Add an article
a complaint
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with your customer
server
Replace the word
service
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on the same day and was conveyed that
TV
will be fixed or replaced in 24hours. I am very disappointed to inform
that
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you that
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this
has not happened and I have not received any
further
updates since
then
. I am extremely dissatisfied not only with the product
,
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apply
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but even with the customer service support. I hope that
this
problem will be addressed immediately. I expect to receive a replacement of
TV
or
current
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the current
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issue get fixed within a day. I look forward to hearing back from you immediately. Yours faithfully, Nidhi Sarvaiya

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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