The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

These chats describe the percentage of the

customer

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service

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rated in the parkway Hotel by asking

to

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apply

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100

guests

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over a

peiod

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period

of five years between 2005 and 2010.

Overall

Linking Words

, it can be clearly seen that the hotel’s

guests

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rate

on

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apply

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satisfactory and good the most for the

customer

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service

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while

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excellent and very poor are just a little amount. In 2005, most of the

guests

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give

satify

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satisfy

on

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with

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customer

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service

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at 45%

while

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poor and very poor

of

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apply

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customer

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service

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were only 21% and 15%. The

pecentage

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percentage

of good

service

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show Similar to the very poor which is 14%, but excellent

service

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was very low at just 5% over that period. In 2010, the percentage

change

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changed

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notably because visitors tend to

evaluatated

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evaluate

that the

customer

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sevice

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service

was good at 39%

while

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excellent and

satify

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satisfy

to

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with

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the

service

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were at just 28% and 17%.

However

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poor

sevice

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service

are drop down from 21% in 2005 to 12% in 2010 even

the

Correct word choice

though the

show examples

very poor

sevice

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service

was rated only 4% by the

guests

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that

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apply

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we can notice that the

service

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i

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I

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the

hotle

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hotel

was

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apply

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improved.