You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter: Describe what is wrong with the service Explain why you are not happy with the company’s response Say what action you want the manager to take

Dear Sir/Madam, I am writing

this

letter to express my dissatisfaction

about

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with

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the internet service, which I bought from your company two weeks ago. I signed up for a package of 500Mbps, but the speed of the connection is not reaching to 100 when I performed the speed test.

Also

, due to the slow internet connection, the network range is not reaching throughout the house. I informed the customer service several times, but there was no resolution until now. The technical support team suggested

me

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I

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to

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upgrade my plan, which I’m not willing to do, as my current plan would be sufficient if the speed issue is resolved. I would like to request you to send a technician to verify the modem in order to find out the root cause of

this

issue. In case there is a problem with the device, I would like you to replace it immediately as it is causing interruptions to my work. I hope you consider my request and take

an

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appropriate action. Yours sincerely, Vijaya Nekkanti