You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter: Describe what is wrong with the service Explain why you are not happy with the company’s response Say what action you want the manager to take

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Dear Sir/Madam, I am writing

this

Linking Words

letter to express my dissatisfaction

about

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with

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the internet service, which I bought from your company two weeks ago. I signed up for a package of 500Mbps, but the speed of the connection is not reaching to 100 when I performed the speed test.

Also

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, due to the slow internet connection, the network range is not reaching throughout the house. I informed the customer service several times, but there was no resolution until now. The technical support team suggested

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Fix the infinitive

apply

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upgrade my plan, which I’m not willing to do, as my current plan would be sufficient if the speed issue is resolved. I would like to request you to send a technician to verify the modem in order to find out the root cause of

this

Linking Words

issue. In case there is a problem with the device, I would like you to replace it immediately as it is causing interruptions to my work. I hope you consider my request and take

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apply

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appropriate action. Yours sincerely, Vijaya Nekkanti

Sat Mar 07 2020

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2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

173 words

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