In the letter: explain why you were at the restaurant describe the problems write about the action you want the manager to take You do NOT need to write your own address. Begin your letter as: Dear Sir or Madam,

Dear Sir, I am writing to express my discontentment and dissatisfaction with the welcoming service, and the quality of the food which was served at your restaurant. I visited the place,

last

evening after reading fascinating reviews on your website,

moreover

, it was my son's birthday, and it seemed to be a wonderful plan for our special evening. Let me explain my situation in detail. We reached at 8:30 p.m.

,

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and were unattended until half an hour, and later the waiter who attended us was belligerent out of no reason. While we ordered Chinese meals along with the beverages, our food was not served for an hour, and

hence

, we had to follow up with the staff relentlessly. Given that, when food was served it was bland and cold, and the staff was not kind enough to replace it after complaining.

Moreover

, the place where we were seated was not hygienic. Could you please refund the money I paid for the evening, and it would be kind of you to arrange a complimentary dinner for my family

this

weekend.

Additionally

, I would like you to take necessary action against your staff, and provide them with meaningful training on how to attend

the

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customers. I hope you will be able to understand my situation favourably. Looking forward to hearing from you. Yours faithfully, Ana