You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation. In your letter add following points: • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.

Dear Sir, I am writing

this

letter to complain about defective china teacups purchased

last

week from your store. My name is Vishal and I am regularly purchasing kitchen items from your shop. I bought a beautiful set of china teacups for my friend

last

week, but after stepping out of the store, I found it that f ew of cups were cracked. I have explained the problem to your sales officer and

also

requested him to change it or at least refund the amount.

However

,he was not polite while handling the issue and blaming me for the damage. I want you to look into

this

matter. Kindly replace the set of cups with a new one immediately or refund the full amount, in case you do not have a similar set. As I have already promised my friend that I am bringing

this

beautiful set of cups for him, so I need to find it somewhere else. Hoping for a prompt response to

this

request. Yours faithfully Vishal