You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation. In your letter add following points: • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.

Dear Sir, I am writing

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letter to complain about defective china teacups purchased

last

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week from your store. My name is Vishal and I am regularly purchasing kitchen items from your shop. I bought a beautiful set of china teacups for my friend

last

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week, but after stepping out of the store, I found it that f ew of cups were cracked. I have explained the problem to your sales officer and

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requested him to change it or at least refund the amount.

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,he was not polite while handling the issue and blaming me for the damage. I want you to look into

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matter. Kindly replace the set of cups with a new one immediately or refund the full amount, in case you do not have a similar set. As I have already promised my friend that I am bringing

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beautiful set of cups for him, so I need to find it somewhere else. Hoping for a prompt response to

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request. Yours faithfully Vishal