You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: • describe the item you lost • explain why you weren't happy with the customer service • say what action you would like the company to take.

Dear Sir, I am writing to bring to your notice that

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Tuesday, I lost my mobile

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the bus run by your agency. I tried reaching out to the customer service department;

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, I am extremely disappointed with their lackadaisical response.

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Tuesday, while I was on my way to Whitefield from Indiranagar in bus 5C245, I, unfortunately, dropped my mobile while being seated at the back. I only realised about it after I deboarded, but, by

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, the bus had gone too far, and I could not chase it down.

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, I immediately contacted the helpline number and informed them about the incident. I was told that I would get a call back once they recover my phone. Despite

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, I am yet to hear back from them, and I am still waiting for the

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4 days. I feel

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is unprofessional on their part. I am entitled to get an update on the same from the customer service department. I would like you to follow up with them and make sure that I receive an update by tomorrow.

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, in case the mobile is recovered, do let me know the exact location from where I ought to collect it. I await your prompt response. Yours faithfully, Abhinav