You recently visited a store and did not like the customer service there. Write a letter to the store manager and say: 1) What was the issue there? 2) Why wasn't the staff helpful? 3)Suggest what can be done about it?

Dear Sir or Madam, I am writing

this

letter to complain to you about you staff members who were very unfair and rude to me when I visited your store

last

Sunday. My name is Prabhjot Kaur, a resident of house number 21, Kamal Park, Aman Nagar, Jalandhar. When I came to know that a new supermarket in our area

then

I decided to visit with my family. When we reached

at

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the mall

then

we were over the moon and we picked up the shopping cart and started moving here and there to search for items. We saw a room

heater

. We liked

a

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it a

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lot and put it in our cart. There was an attractive discount offer on that

heater

. After that, we came to the billing section. There was a long queue and we were waiting for our turn. Actually, we were very thirsty and wanted to drink water. So, we told the person behind us to look after our trolley and within 5 minutes when we came back we found our

heater

was not in the trolley. We were so worried at that time and we found one man who picked my thing and had already got it billed in his name. We complained to your salesman who knew that we had picked

first

but he sided with the other person. We could not understand the logic, but ad the

heater

had already been billed, we could not do anything. We were very upset that we could not purchase anything. You have video surveillance so I request you to go through their footage and you will come to know that we gave been wronged. Please admonish your staff, or you will never build a good relation with customers. Hoping to hear from you regarding

this

matter. Thanking you, Yours faithfully, Prabhjot Kaur