You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.

#bus #customer #service #weren #company #manager #item #action

Dear Sir/Madam, I am writing to express my dissatisfaction with the customer service I have received when I talked with your representative. Unfortunately, I lost my

wallet

while travelling from London to Wales by bus on September 18, 2021. When I noticed that my

wallet

might

be fallen

Correct your spelling

befallen

show examples

on the seat, I called the lost property office immediately in order to report my loss. After waiting hours in line,

finally

, someone answer my phone but I regret to inform you that your service was below my expectations. The person behind the phone was not aware of the lost policy and how to fill a form, and when I asked to get in touch with the driver, I was told that it would not be possible. You can imagine how it was a nightmare to lose my

wallet

with all my credit cards, identification card and a photo that has sentimental value.

Therefore

, I would appreciate it if you could check the cameras to find the place where I dropped my

wallet

. If you require

further

information please let me know. I look forward to hearing from you. Yours faithfully, Dorna Sadeghi

Submitted by dornasadeghi912 on Sun Jan 02 2022

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3Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
1Grammar mistakes
 

7 paragraphs

191 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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