You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should: describe the item you lost explain why you weren't happy with the customer service say what action you would like the company to take.

Dear Sir/Madam, I am writing to express my dissatisfaction with the customer service I have received when I talked with your representative. Unfortunately, I lost my

wallet

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while travelling from London to Wales by bus on September 18, 2021. When I noticed that my

wallet

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might

be fallen

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befallen

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on the seat, I called the lost property office immediately in order to report my loss. After waiting hours in line,

finally

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, someone answer my phone but I regret to inform you that your service was below my expectations. The person behind the phone was not aware of the lost policy and how to fill a form, and when I asked to get in touch with the driver, I was told that it would not be possible. You can imagine how it was a nightmare to lose my

wallet

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with all my credit cards, identification card and a photo that has sentimental value.

Therefore

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, I would appreciate it if you could check the cameras to find the place where I dropped my

wallet

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. If you require

further

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information please let me know. I look forward to hearing from you. Yours faithfully, Dorna Sadeghi