Your recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say -What was the issue there? -Why wasn't the staff helpful? -Suggest what can be done about it

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Dear Sir or Madam, I am one of the customers that I recently (06th of June 2022) visited your store (Star Pvt Ltd) to buy some goods.
However
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, I am not satisfied with your's staff services and goods arrangements.
Firstly
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, your workers could not be recognized due to their various casual clothes. As well as, racks arrangements are not good because foods and vegetables were in the same racks.
Additionally
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, I had to wait half an hour to pay my bill due to the number of cashier counters are not sufficient. Most staff members were not helpful and friendly. They do not know, how to treat their customers attractively.
Furthermore
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, few staff members were in dirty clothes and their appearance was not better. Kindly, I suggest you, if provide appropriate uniform and shoes to your workers, customers can easily recognize and it might be well their appearance.
On the other hand
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, if you can arrange racks in an appropriate manner, consumers can choose their needs quickly. As well as, increase the number of cashier counters.
Then
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consumers can go out quickly
otherwise
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they will be fed up at cashier counters. Yours faithfully, Nathasha Weerasinghe

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Topic Vocabulary:
  • customer service
  • rude behavior
  • long wait times
  • lack of knowledge
  • proper training
  • inattentive
  • staff shortage
  • peak hours
  • improvements
  • customer-friendly approach
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