You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter • describe the problem • say how you feel about this • say what you want the manager to do.

Dear Sir/Madam, I am writing to express my disappointment at a delivery error from your online supplier
Remove the comma

It appears that you have an unnecessary comma in a compound predicate. Consider removing it.

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and to request an immediate exchange of goods. I ordered an aqua blue coloured dress (reference number 0859368) in size 10.
, the dress that was sent to me was a navy blue colour and a size 16. I spent a great deal of time ensuring the details on my order form were correct before I submitted it.
situation is frustrating, as I was planning to wear
outfit to an important social occasion
Friday, 17 March, and have bought a pair of shoes and accessories to match. These items do not match the navy blue dress that has been sent. I would like a replacement to be delivered well before
event. Please ensure that you deliver the correct item to my home address, by courier, within the
24 hours. I look forward to your prompt reply and a swift exchange. Yours faithfully, Komal Handa
Submitted by komalhanda1990 on

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Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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