IELTS Writing Correction Service /
Writing Samples /
Band 4.5

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. Write a letter to the store manager explaining the problems you have had Ask for a refund or exchange on the item.

#item #shop #fault #replacement #refund #assistant #was #store #policy #manager #exchange
On Saturday
21th
Correct your spelling
21st
 August, I bought a white
dress
 which I need
that
Correct pronoun usage
apply
show examples
for my
first
 job interview. It cost
was
Unnecessary verb
apply
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100$ and it was not on final sales. I was in hurry and I did not realize that it had a hole looks like the stitching
unraveled
Change the spelling
unravelled
show examples
 under its collar. The day after that, at the time, I want to wear it I discovered it. You couldn’t imagine how much I get upset. What made the matter worse was that I didn’t have another white
dress
Correct your spelling
therefore
show examples
therefor
Correct your spelling
therefore
show examples
, I had to wear it. The
next
 day, I returned it to your shop to ask for a replacement or full refund but the shop assistant refused that because it was against the policy of store which
replace
Change the verb form
replaces
show examples
 worn
dress
. I am writing to demand a refund or, at the least, a replacement
the
Change preposition
for the
show examples
dress
. Despite the fact that
,
Remove the comma
apply
show examples
 the hole was there before I
worn
Add the auxiliary verb
wore
have worn
show examples
 it. I hope you can assist me in
this
 regard. If I do not get satisfaction, you will lose one of your loyal customers.
Submitted by TUTOO on

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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