IELTS Writing Correction Service
Writing Samples
Band 4.5

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. Write a letter to the store manager explaining the problems you have had Ask for a refund or exchange on the item.

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On Saturday
21th
Correct your spelling
21st
 August, I bought a white
dress
Use synonyms
 which I need
that
Correct pronoun usage
apply
show examples
for my
first
Linking Words
 job interview. It cost
was
Unnecessary verb
apply
show examples
100$ and it was not on final sales. I was in hurry and I did not realize that it had a hole looks like the stitching
unraveled
Change the spelling
unravelled
show examples
 under its collar. The day after that, at the time, I want to wear it I discovered it. You couldn’t imagine how much I get upset. What made the matter worse was that I didn’t have another white
dress
Use synonyms
Correct your spelling
therefore
show examples
therefor
Correct your spelling
therefore
show examples
, I had to wear it. The
next
Linking Words
 day, I returned it to your shop to ask for a replacement or full refund but the shop assistant refused that because it was against the policy of store which
replace
Change the verb form
replaces
show examples
 worn
dress
Use synonyms
. I am writing to demand a refund or, at the least, a replacement
the
Change preposition
for the
show examples
dress
Use synonyms
. Despite the fact that
,
Remove the comma
apply
show examples
 the hole was there before I
worn
Add the auxiliary verb
wore
have worn
show examples
 it. I hope you can assist me in
this
Linking Words
 regard. If I do not get satisfaction, you will lose one of your loyal customers.

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The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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