You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter 1) Introduce yourself 2) Explain the problem 3) And state what action you would like from the company

Dear Sir or Madam, I am writing
this
letter to report the faulty
TV
which I purchased from your company on Monday
last
week. My name is Venkatesh Ravichandran and I am one of your frequent customers. I live in Dubai silicon oasis and have been using your services and purchasing your products since 2016. On Monday, Nov 23rd, I visited your store to purchase a new
TV
.I bought LG LED
TV
which has the code NX817201. On purchasing
this
TV
, I was assured that
this
was the latest model and the best there was to buy.
However
, when I got home, I discovered not only did the remote controls not work but
also
the quality of the picture was not as good as promised, in fact, it was quite blurry. I called your customer service representative immediately on Monday and I was assured that my
TV
would be replaced or repaired within 2 days. I am disappointed to say
this
has not happened yet and I have received no communication since
then
. I am exceedingly displeased with both the quality of the product I purchase from your company as well as the poor customer service I have received since. I hope
this
problem would be resolved as soon as possible. I expect to receive a replacement product or have my new
TV
repaired only if it could be done within a day. I look forward to hearing back from you immediately. Yours faithfully, Mr Venkatesh
Submitted by crvenkatesh1904 on

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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