You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter 1) Introduce yourself 2) Explain the problem 3) And state what action you would like from the company
Dear Sir or Madam,
I am writing
this
letter to report the faulty TV
which I purchased from your company on Monday last
week.
My name is Venkatesh Ravichandran and I am one of your frequent customers. I live in Dubai silicon oasis and have been using your services and purchasing your products since 2016.
On Monday, Nov 23rd, I visited your store to purchase a new TV
.I bought LG LED TV
which has the code NX817201. On purchasing this
TV
, I was assured that this
was the latest model and the best there was to buy. However
, when I got home, I discovered not only did the remote controls not work but also
the quality of the picture was not as good as promised, in fact, it was quite blurry. I called your customer service representative immediately on Monday and I was assured that my TV
would be replaced or repaired within 2 days. I am disappointed to say this
has not happened yet and I have received no communication since then
.
I am exceedingly displeased with both the quality of the product I purchase from your company as well as the poor customer service I have received since. I hope this
problem would be resolved as soon as possible. I expect to receive a replacement product or have my new TV
repaired only if it could be done within a day.
I look forward to hearing back from you immediately.
Yours faithfully,
Mr VenkateshSubmitted by crvenkatesh1904 on
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