You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter 1) Introduce yourself 2) Explain the problem 3) And state what action you would like from the company

#tv #week #home #work #customer #service #report #help #company #action

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Dear Sir or Madam, I am writing

this

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letter to report the faulty

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which I purchased from your company on Monday

last

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week. My name is Venkatesh Ravichandran and I am one of your frequent customers. I live in Dubai silicon oasis and have been using your services and purchasing your products since 2016. On Monday, Nov 23rd, I visited your store to purchase a new

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.I bought LG LED

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which has the code NX817201. On purchasing

this

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, I was assured that

this

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was the latest model and the best there was to buy.

However

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, when I got home, I discovered not only did the remote controls not work but

also

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the quality of the picture was not as good as promised, in fact, it was quite blurry. I called your customer service representative immediately on Monday and I was assured that my

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would be replaced or repaired within 2 days. I am disappointed to say

this

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has not happened yet and I have received no communication since

then

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. I am exceedingly displeased with both the quality of the product I purchase from your company as well as the poor customer service I have received since. I hope

this

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problem would be resolved as soon as possible. I expect to receive a replacement product or have my new

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repaired only if it could be done within a day. I look forward to hearing back from you immediately. Yours faithfully, Mr Venkatesh

Submitted by crvenkatesh1904 on Mon Nov 28 2022

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5
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

246 words

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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