You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter . say how sorry you are that the person has had a poor experience . explain what action has been taken against the staff member . offer a free meal for four people at the restaurant as a gesture of goodwill

#manager #restaurant #service #member #staff #apology #person #action #offer #four #people #gesture #goodwill

Dear Sir or Madam, I am writing with regard to the dissatisfaction that you have expressed about service by one of our staff members during your

last

visit to the restaurant. It was very unfortunate and I am very sorry about the unpleasant moment that you had. Being a manager of

this

place we have taken your complaint very seriously and I have personally looked into the matter and after checking all the facts with my staff and watching the CCTV footage of that day, we have terminated the culprit employee. We are into people's service for 35 years and the only reason behind our success is the satisfied customers we have always tried to offer the best quality of food and ambience. In order to make up for your bad experience I would be delighted to offer a free meal to you and you can bring three people along with you as well. I hope you would give us another chance to serve you and I am looking forward to hearing from you. Yours Faithfully,

Submitted by parmarjas3 on Mon Jan 02 2023

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2Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

5 paragraphs

176 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 9.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Most employers nowadays put increasing emphasis on social skills. Some people believe that social skills are important in addition to good qualification for job success. To what extent do you agree or disagree?

Some people believe that professionals, such as doctors and engineers, should be required to work in the country where they did their training. Others believe they should be free to work in another country if they wish.

In some countries students pay the collage and universities fees themselves, but in other it is paid by the government. Do the advantages of government money outweigh the disadvantages?

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Essentional vocabulary list for IELTS Writing 7+