You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter . say how sorry you are that the person has had a poor experience . explain what action has been taken against the staff member . offer a free meal for four people at the restaurant as a gesture of goodwill

Dear Sir or Madam, I am writing with regard to the dissatisfaction that you have expressed about service by one of our staff members during your

last

visit to the restaurant. It was very unfortunate and I am very sorry about the unpleasant moment that you had. Being a manager of

this

place we have taken your complaint very seriously and I have personally looked into the matter and after checking all the facts with my staff and watching the CCTV footage of that day, we have terminated the culprit employee. We are into people's service for 35 years and the only reason behind our success is the satisfied customers we have always tried to offer the best quality of food and ambience. In order to make up for your bad experience I would be delighted to offer a free meal to you and you can bring three people along with you as well. I hope you would give us another chance to serve you and I am looking forward to hearing from you. Yours Faithfully,