You recently stayed in a hotel during a business trip. The service was not good and this affected your stay. You want to make a complaint. Write a letter to the hotel manager. In the letter: - Say what was wrong with the service at the hotel - Explain how it affected you during your stay - Suggest what action you would like to the hotel manager to take. Write at least 150 words.

Dear Madam,

This

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email is to represent an unpleasant experience during my stay at the MUJI hotel. Hopefully, by doing so, the service could have a chance to be improved. I've become a VIP since 2001, and I've never gone through

such

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a terrible situation before

this

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time. At a first glance at the

room

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, I found it quite small and I could not even fully open my suitcase on the floor. It looked very different from the photo I saw on the Internet.

Also

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, it is claimed that

this

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type of

room

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would be equipped with a king-size bed.

However

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, the size of the bed was smaller than the king size. I'm not a person who can sleep well in any place. So, a wide and large bed is essential for me to take a good sleep. I made a phone call immediately.

Nevertheless

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, the call centre reported that there was no other spare

room

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for me to change. Eventually, I gave up arguing with him and took a terrible rest in the same

room

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. After a bad sleep, I missed the aeroplane to Taiwan and my boss was furious about it. I would like to request a refund to compensate for

this

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bad experience. Based on my long-term relationship with MUJI hotel, I think it would easy for you to request it for me. Please tell me if it is applicable to do so. Thank you for your help in advance. Sincerely, Jolin