You recently stayed in a hotel during a business trip. The service was not good and this affected your stay. You want to make a complaint. Write a letter to the hotel manager. In the letter: - Say what was wrong with the service at the hotel - Explain how it affected you during your stay - Suggest what action you would like to the hotel manager to take. Write at least 150 words.

Dear Madam,

This

email is to represent an unpleasant experience during my stay at the MUJI hotel. Hopefully, by doing so, the service could have a chance to be improved. I've become a VIP since 2001, and I've never gone through

such

a terrible situation before

this

time. At a first glance at the

room

, I found it quite small and I could not even fully open my suitcase on the floor. It looked very different from the photo I saw on the Internet.

Also

, it is claimed that

this

type of

room

would be equipped with a king-size bed.

However

, the size of the bed was smaller than the king size. I'm not a person who can sleep well in any place. So, a wide and large bed is essential for me to take a good sleep. I made a phone call immediately.

Nevertheless

, the call centre reported that there was no other spare

room

for me to change. Eventually, I gave up arguing with him and took a terrible rest in the same

room

. After a bad sleep, I missed the aeroplane to Taiwan and my boss was furious about it. I would like to request a refund to compensate for

this

bad experience. Based on my long-term relationship with MUJI hotel, I think it would easy for you to request it for me. Please tell me if it is applicable to do so. Thank you for your help in advance. Sincerely, Jolin