You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, I am writing to express my dissatisfaction with customer service in your store after buying an electric teapot that does not work properly. Two weeks ago, I purchased the teapot on your website, and it was delivered

next

Correct article usage

the next

show examples

day. After the first attempts to heat water, I realized that it cannot turn off automatically. In my opinion,

this

is quite dangerous and

unconvenient

Correct your spelling

inconvenient

. To solve the

problen

Correct your spelling

problem

, I contacted customer support immediately. One of your employees ensured me that a new teapot will be delivered within a week, and a courier will take back one that does not work. Unfortunately, it did not happen and I did not receive any messages what is the current status of my order. I would be grateful if you provide me with clear estimates about a new delivery time.

Otherwise

, if it is not possible, please, let me know how can I receive a refund. I am looking forward to hearing from you. Faithfully yours, Harry Potter