You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter, Complain about the problem Propose action for the store to take Request confirmation that this is agreed Begin your letter 'Dear' Do not write any addresses

Dear Sir or Madam, I am writing to complain regarding the defective mobile phone that I purchased on March 21st.

Firstly

, the main defect is associated with battery charging. To be precise, when I plug the cellphone charger into the outlet, there are, unfortunately, protracted delays in charging the handset, which raises some annoying problems in my online store including decreasing my sales rate.

In addition

,

this

charging problem

also

affects the function of the mobile phone system.

As a result

, I request an immediate refund of the money to the PayPal number that I paid with. I, alternatively, ask you to send me a new cellphone as a replacement for the malfunctioning one as it has a 12-month guarantee. Upon receiving

this

letter, I would be delighted if you could reply and confirm the faults that the handset has. I would be grateful if you could respond at your earliest convenience. Yours faithfully, John Smith