You recently buy a brand new air conditioning from an , but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.
Dear Sir, I am writing to express my dissatisfaction with a recent purchase. I made it on the Media Markt'' store platform. On September 8, 2023, I bought a brand new
air
conditioner with the order number TR00001. However
, upon receiving the product on September 9, 2023, I encountered several issues. Firstly
, I called brand purchaser
assistance
for technical set-up assistance
, and I informed a necessary member of the official staff about personnel information. After that, they would say, Your assistance
form has been created, and we sent a message related to the issue to your mobile phone, and we ended the call. Additionally
, they don't support providing electrical services for air
conditioning. Therefore
, I bought a support service for air
conditioning, and I had to pay extra money for this
assistance
service. I decided to wait for it to be set up nonetheless
; after the second day, suddenly, I thought I might check the help desk system related to brand purchaser
assistance
, whereas
it seems that there are huge mistakes being made by purchaser
assistance
. I have not received any assistance
messages. In such
cases, one of the most important pieces of evidence is misunderstanding or forgetting. Furthermore
, as soon as I realized it, I established communication with purchaser
assistance
via an application. They said, We have made mistakes related to the product and will make corrections." I've wasted so much time on it, and I'm not sure how to solve the problem. I decided to see whether or not the air
conditioning was giving back. This
is a situation that has disappointed me. As a result
of this
loss of trust, I kindly request that you address these problems promptly and provide assistance
. I believe this
is a reasonable request considering the inconvenience and dissatisfaction caused by this
purchase. Please respond to this
complaint at your earliest convenience and let me know the steps for returning the air
conditioner or proceeding with a replacement or refund. I hope to have this
matter resolved satisfactorily as soon as possible. Thank you for your attention to this
matter. I look forward to hearing from you soon. Yours sincerely,Submitted by rose on
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Structure your letter
A letter needs to be written using a proper format, including the following:
- A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
- The main body (consisting of paragraphs for each part of the letter)
- A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)
When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.
All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.
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