You recently buy a brand new air conditioning from an , but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.

#brand #air #product #service #complaint #customer #department #retailer #resolution

Dear Sir, I am writing to express my dissatisfaction with a recent purchase. I made it on the Media Markt'' store platform. On September 8, 2023, I bought a brand new

air

conditioner with the order number TR00001.

However

, upon receiving the product on September 9, 2023, I encountered several issues.

Firstly

, I called brand

purchaser

assistance

for technical set-up

assistance

, and I informed a necessary member of the official staff about personnel information. After that, they would say, Your

assistance

form has been created, and we sent a message related to the issue to your mobile phone, and we ended the call.

Additionally

, they don't support providing electrical services for

air

conditioning.

Therefore

, I bought a support service for

air

conditioning, and I had to pay extra money for

this

assistance

service. I decided to wait for it to be set up

nonetheless

; after the second day, suddenly, I thought I might check the help desk system related to brand

purchaser

assistance

whereas

it seems that there are huge mistakes being made by

purchaser

assistance

. I have not received any

assistance

messages. In

such

cases, one of the most important pieces of evidence is misunderstanding or forgetting.

Furthermore

, as soon as I realized it, I established communication with

purchaser

assistance

via an application. They said, We have made mistakes related to the product and will make corrections." I've wasted so much time on it, and I'm not sure how to solve the problem. I decided to see whether or not the

air

conditioning was giving back.

This

is a situation that has disappointed me.

As a result

this

loss of trust, I kindly request that you address these problems promptly and provide

assistance

. I believe

this

is a reasonable request considering the inconvenience and dissatisfaction caused by

this

purchase. Please respond to

this

complaint at your earliest convenience and let me know the steps for returning the

air

conditioner or proceeding with a replacement or refund. I hope to have

this

matter resolved satisfactorily as soon as possible. Thank you for your attention to

this

matter. I look forward to hearing from you soon. Yours sincerely,

Submitted by rose on Mon Jul 31 2023

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Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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10Linking words
meeting the goal of 7 or more
3Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

1 paragraphs

358 words

5.50

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

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You recently buy a brand new air conditioning from an , but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.

Structure your letter

Some people argue that immigrants should adopt the local culture when immigrating to a new country. An alternative view is that they can adapt to a new environment by establishing a minority community. Discuss both views and give your opinion.

Overpopulation in many major urban centers around the world is a major problem. What are the causes of this? How can this problem be solved?

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some people believe using modern technology (digital photographs, blogs) is the best way to record and remember important personal events. Others think that the traditional method( making photoalbums, writing diaries) is better. Discuss both views and give your opinion.1

Many office authorities impose a restriction on smoking within the office premises. Some governments have even banned smoking in all public places. This is a good idea but it takes away some of our freedom. What are your opinions on this?