You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list. Write an e-mail letter to the store manager. In your e-mail: •say who you are •explain the problem •say what action you would like the store to take You should write at least 150 words. You do NOT need to write your own address.

Dear Sir or Madam, I am writing

this

e-mail letter to you regarding my recent experience with your online store. I heartily feel disappointed with the online purchase. My name is Jen Karla, and I live in the Briston area of Chicago. I am working as a teacher, in the local school. I would like to mention my

last

purchase of a phone with answering machine-wide invoice no. XABC35409. On your company web page in the product detail section mentioned it is easy to play unlimited recordings as an instrument has in built-in memory card. That really makes me interested in buying it. But unfortunately, on trying the phone I came to know that it plays only the most recent voice. It automatically deletes data if it is old. Being a working professional, it is very important for me to have records of all my calls because most of the time, I do not stay at home. Information on your company site is totally wrong and misguided. In the matter, I want all my amount refunded and

this

time you have to arrange for buyback courier service charges.

Furthermore

, if action is not taken in proper time, I might have to report in consumer court. Looking for your cooperation in the matter. Yours faithfully, Jen Karla