you bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter – Provide the details of your purchase – Describe the problem that you have with it – Suggest what can be done about it.

Dear Sir, I am writing

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letter to bring your attention towards the recent furniture purchase of a five-seat sofa recliner costing $3000 with a bill dated 25th August 2023 from your Fremont store based in California. I

along with

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my wife

personally

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came to check the sample and were happy with the build quality and ordered it the same day, and received the shipment to our home in Gilroy on 5th September. To our surprise we found that two out of the five recliner seats weren't working, with severe defect of sudden jerky motion upon actuating the recliner button, resulting in significant strain on the back of the body.

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to

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, there are three scuff marks on the headrest which are quite noticeable from the distance. I would request you have

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issue resolved at the earliest by sending a new replacement sofa set, if available and arranging for

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return shipment. In the event, that

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is out of stock,

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we would like to have a full refund as

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is quite below the expected quality showcased and poses a significant risk to the elderly and kids with back

injury

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injuries

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. Yours Faithfully, Harsh